Penguin Window Cleaning

Privacy Policy

Effective Date: September 9, 2026

1. Introduction

Penguin Window Cleaning (“Penguin,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, contact us, request a quote, schedule a service, or engage our window cleaning services. By using our website or services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect only the information reasonably necessary to provide our services and communicate with you effectively. This may include:

Full name
Phone number
Email address
Service address or property location
Information provided through contact or quote request forms
Service history and preferences
Communications between you and Penguin Window Cleaning
Photos of your property, windows, or completed services
Payment and billing information necessary to process transactions

We may collect photos taken by Penguin Window Cleaning or our technicians when reasonably necessary for purposes such as providing estimates, documenting the condition of property or windows, communicating about a service, documenting completed work, or improving our services.

We do not collect or store full payment card numbers directly. Online payments may be processed through Jobber’s payment services. Payment information submitted through Jobber is subject to Jobber’s applicable privacy and security practices.

3. How We Collect Information

We collect information you provide directly to us when you:

Fill out a contact or quote request form on our website
Call or email us
Schedule or confirm a service appointment
Communicate with Penguin Window Cleaning regarding our services
Provide information necessary to complete or discuss a service
Pay an invoice through Jobber or another payment method we make available

We may also automatically collect limited technical information when you visit our website. If we use services such as Google Analytics or Google Ads, these services may collect information about your device, browser, website activity, or interactions with our website in accordance with their respective privacy practices.

4. How We Use Your Information

We use the information we collect to:

Respond to inquiries and quote requests
Schedule and perform window cleaning services at your property
Communicate with you regarding appointments and services
Send service-related calls, emails, or other communications
Provide customer support
Send and process invoices and facilitate payments
Document and evaluate completed services
Improve our services, website, and business operations
Understand how visitors use our website
Measure and improve our advertising and marketing efforts
Send promotional emails or other marketing communications, where permitted and where you have provided any consent required by applicable law

We will not sell your personal information.

5. Email and Other Communications

Penguin Window Cleaning may communicate with customers by phone, email, or other contact information provided by the customer for purposes related to requested services.

We may also send promotional emails regarding services, seasonal offers, promotions, or other business updates. Where required by applicable law, we will obtain appropriate consent before sending promotional communications.

You may opt out of promotional emails at any time by following the unsubscribe instructions included in the applicable email or by contacting us using the information in Section 10.

Opting out of promotional communications will not prevent us from sending necessary communications related to services you have requested, such as appointment information, service updates, invoices, or other transactional communications.

6. Sharing of Information

We do not sell, trade, or rent your personal information. We may share your information only in limited circumstances, including:

With service providers who assist us with business operations, website functionality, communications, scheduling, payment processing, or other services necessary to operate our business
With Jobber and its applicable service providers when necessary to provide invoicing, payment processing, scheduling, or related business services
With our technicians or personnel when reasonably necessary to provide services to you
With analytics or advertising providers, such as Google, if we use those services
When required by law, regulation, court order, subpoena, or other valid legal process
To protect the rights, safety, or property of Penguin Window Cleaning, our customers, our technicians, or others
In connection with a business transaction such as a merger, acquisition, sale of assets, or similar transaction

Third-party service providers may process personal information according to their own privacy policies and applicable legal requirements.

7. Data Retention

We retain your personal information for as long as reasonably necessary to provide services, maintain business and transaction records, communicate with you, resolve disputes, enforce our agreements, and comply with applicable legal, tax, accounting, and other obligations.

You may request deletion of your personal information by contacting us using the information in Section 10. We may retain certain information when necessary to comply with legal obligations, protect our rights, resolve disputes, maintain business records, or for other legitimate purposes permitted by applicable law.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction.

However, no method of transmission over the Internet or electronic storage system is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

9. Your Rights

Depending on where you live and applicable privacy laws, you may have certain rights regarding your personal information. These may include the right to:

Request access to personal information we hold about you
Request correction of inaccurate personal information
Request deletion of personal information, subject to applicable exceptions
Opt out of promotional emails and other marketing communications
Exercise other privacy rights provided by applicable law

To exercise an applicable privacy right, please contact us using the information in Section 10. We may need to verify your identity or request additional information before completing certain requests.

Penguin Window Cleaning will not discriminate against you for exercising privacy rights available to you under applicable law.

10. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have concerns about how your information is handled, please contact us:

Penguin Window Cleaning

Email: penguinwindowcleaning23@gmail.com

Phone: (214) 500-1278

Website: penguinwindowcleaning.org

Service Area: Dallas County, Hunt County, Kaufman County, Rockwall County, and Collin County, Texas, United States

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, or applicable legal requirements. Any changes will be posted on our website with a revised effective date.

Your continued use of our website or services after an updated Privacy Policy has been posted constitutes your acknowledgment of the updated policy, to the extent permitted by applicable law.

This document was prepared for Penguin Window Cleaning for informational purposes. It does not constitute legal advice. We recommend consulting a licensed attorney to ensure that this Privacy Policy complies with applicable federal, state, and local laws based on Penguin Window Cleaning’s specific business practices.